REFUNDS, RETURNS, and EXCHANGES
To ensure that
you are completely satisfied with your purchase, we offer you a 30 day
money back guarantee. You may return the diamond(s) for a full refund or
exchange within 30 days following the purchase of your order.
We accept returns for refunds or
exchanges on all diamonds with the exception of shipping charges, mountings, rings,
settings, and sizing charges and custom work.
TO RETURN A DIAMOND
(1) Call us at 877-990-0100 to receive
your return authorization code, which you will need to write on the return shipping label.
(2) Returning Merchandise: Diamond
must be returned with the Original Certificate via Registered, Insured mail through the US
Postal Service. Insure the package for the full amount of the purchase price and
ship it with Return Receipt -- using the return shipping label that was included in your
original shipment. |
